Legal entity
HAM Products Limited t/a Joanna Ham is a UK registered company. The company registered number is 08048419 and our postal address is 1 Franchise Street, Kidderminster, DY11 6RE, UK . HAM Products Limited (‘we’, ‘us’ or ‘our’) is the supplier of the products (‘Products’) available on hammade.com ('our site’). Our email is info@joannaham.com and our telephone number is 00447583910222.
Acceptance of terms
By using www.joannaham.com you agree to be bound by these terms and conditions.
These terms and conditions (together with the documents referred to in them) tell you the terms and conditions on which we supply any of the Products to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site. HAM Products Limited t/a Joanna Ham reserves the right to update its terms and conditions from time to time.
Pricing and availability
All prices are stated in British pounds. Please note you are responsible for complying with local tax laws. HAM Products Limited t/a Joanna Ham reserves the right to change Product prices and information without prior notice.
HAM Products Limited t/a Joanna Ham is VAT registered and prices on joannaham.com are inclusive of VAT. Please notify us if you are within the UK or EU and require a VAT receipt. VAT is not charged on orders placed from non EU countries but the price paid for the Products is the same as shown on joannaham.com.
All Products are subject to availability. If a Product is temporarily out of stock please email us on info@joannaham.com and we’ll notify you as soon as it’s back online. Alternatively keep checking the website.
Eligibility
By placing an order through www.joannaham.com, you represent and warrant that:
(a) you are legally capable of entering into binding contracts;
(b) you are at least 18 years old;
(c) are the holder of a valid debit/credit card;
(d) you are a consumer and not a business; and
(e) you are resident in a member state of the European Union.
Payment
HAM Products Limited t/a Joanna Ham uses Worldpay to process payments. This secure merchant is independent and will never disclose your payment details to us. We accept Maestro, Mastercard and Visa credit cards.
Your contract with us
After placing an order, you will receive an e-mail from Joanna Ham acknowledging your payment. Please note this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail stating that the payment has been processed and that your Products have been dispatched (‘Dispatch Confirmation’). The contract between us (‘Contract’) will only be formed when we send you the Dispatch Confirmation.
The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
Product information
HAM Products Limited t/a Joanna Ham has made every endeavour to ensure photographs, dimensions and Product descriptions represent our Products as accurately as possible. In some instances there may be a slight variation in appearance and colours of the actual Products due to the production process, the lighting in which they were photographed or your computer's monitor settings.
Shipping
HAM Products Limited t/a Joanna Ham aims to deliver all mainland UK orders within 5 working days using DPD tracked next day service. Our prints will not fit through a standard letterbox so it is likely that if you are not in to receive the items in person DPD will contact you via email or text message with details of how to rearrange delivery. Sometimes due to unforeseen circumstances such as severe weather or during busy times like Christmas, deliveries may take a little longer. If you have not received your delivery within 7 working days, please contact us on info@joannaham.com.
HAM Products Limited t/a Joanna Ham only ships to the UK, Europe, USA and Canada.All shipping costs are calculated at checkout. Please note that any import duties and taxes are your responsibility. If you are ordering from country outside this area, postage costs can be supplied on application. Please contact us on info@joannaham.com to discuss further.
Risk and Ownership
The Products will be at your risk from the time of delivery.
Legal ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. Legal ownership of the Products will immediately revert to us if we refund any such payment to you.
Our Refunds Policy
We really hope you love your Joanna Ham products. If you are not entirely happy please notify us on info@joannaham.com. You must return your unwanted Products for a refund within ten working days from the day you received the Products. The Products, including their original packaging, must be returned “as new” in a saleable condition. For all returns and refunds please obtain a proof of postage certificate from your Post Office as we cannot refund products damaged or lost in transit. We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of the Products in full. Unfortunately we cannot cover the cost of return postage. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. This provision does not affect your statutory rights as a consumer.
Damaged Products
Every Joanna Ham Product is thoroughly checked before it’s posted but if, in the unlikely instance, you do receive faulty Products please contact Joanna Ham on info@joannaham.com within 48 hours from signing for receipt of your delivery letting us know whether you would like an exchange or a refund. We recommend you inspect your Products as soon as they arrive. It is important when returning Products that you obtain a proof of postage as we cannot refund items lost in transit. If you return a defective Product to us:
(a) and you have elected for a refund. We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us; or
(b) and you have elected for an exchange. We will examine the returned Product and will notify you of your exchange via e-mail within a reasonable period of time. We will usually dispatch the exchange to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to an exchange. We will refund the any reasonable costs you incur in returning the item to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase. This provision does not affect your statutory rights as a consumer.
Confidentiality
Personal information supplied to us is confidential and will never be made available to a third party. We use Worldpay to process payments. This secure merchant is independent and will never disclose your payment details to us.
Copyright
This website and its content is copyright of HAM Products Limited t/a Joanna Ham - © Joanna Ham 2019. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- you may print or download for your personal and non-commercial use only
- you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
- You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Legal
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any Products, services or information available through this website meet your specific requirements. This website contains material which is owned by us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Notices
All notices given by you to us must be given to HAM Products Limited t/a Joanna Ham at info@joannaham.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in Written Communications clause above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
Consumer Rights
As a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. To cancel a Contract, you must inform us by email. You must also arrange to have the Products delivered to us as soon as reasonably practicable “as new”, packaged in a saleable condition, at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This provision does not affect your statutory rights as a consumer.
Entire Agreement
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
Severability
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Law and Jurisdiction
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
